Tag Archives: Style 550

The Exploding Blundstone, Part 2

4 Jun

Last week I went to two different cobblers before making a decision to have my Blundstone Style 550 re-soled. I opted for the second cobbler, who happened to be the one who fixed my first pair when the boots had this Hydrolysis issue too. Even after all these years, the cobbler still have the same sole choice but I chose not to go with it this time.

Instead I picked something more rugged but heavier. It’s okay, I like it.

Also, I did write to Blundstone Australia to inform them that my boots experienced Hydrolysis. This time via Messenger privately and not publicly as a post on their Facebook wall.

They responded pretty quick and nicely too (best customer service, remember?), and directed me to Customer Service for Claims. So I filled in the necessary information, submitted my claims and within a short time, an acknowledgement email came stating a file was opened on my case. Super efficient!

I kept telling myself not to expect anything – after all this was already a replacement pair. Can’t expect another replacement for the replacement pair, right? What they did for me – replacing the first pair was already above and beyond, and to expect the same this time just does not seem right. Realistically, from the business perspective it would be bad for them as they just can’t go replacing every pair of boots with this known Hydrolysis problem.

The sole is a rubber/PU/TPU compound and over time, the material will disintegrate whether the boots are used or hardly used because moisture from the air is absorbed by the compound. If the boots are worn more often, Hydrolysis will still occur but possibly reduced.

After some back and forth emails to understand the mishap, the investigation concluded and Customer Service deemed there won’t be any compensation or warranty in this instance. The soles of my boots disintegrated due to Hydrolysis, a known common occurrence in humid environments and not because it’s a product, design or manufacturing fault.

I guess this is something one has to be aware of when buying shoes from overseas to bring back to your country. That being said, the humidity level in Malaysia is very high, so shoes purchased from overseas depending on material, may be prone to the humidity and disintegrate or explode upon pressure from our weight.

My only regret from this experience is that I didn’t wear this pair of Blundstone enough before this mishap. Oh well… Anyway, my boots are now fitted with new soles that I like and are still comfy. I should wear them more often and not just keep in the shoe closet. And I will happily go stomping in puddles when it rains because I know my toes will be dry.

img_2299

Brand new again and looking fierce but comfortable!

The Exploding Blundstone

30 May

Nice from the top but far from it underneath

My Blundstone Style 550 boots have exploded! My second pair, the replacement one. I am miffed because this new pair have not seen much action and it just died on me.

Last week, I thought of wearing it because it was raining and we were going out. I figured a pair of leather boots would be a better footwear choice to keep my feet dry over my Skechers because of a prior wet incident before this outing; it was raining (heavily too) and we were out.

We were parked at the curb side and as I opened the car door to get out, I had nowhere to alight without tripping, I stepped into a puddle and water seeped into the Skechers. On top of that, a stream of gushing water came right at my feet. There was no escape.

That night, my toes were pruned and cold at the pub, it wasn’t pleasant.

So this time, I thought best to be prepared. But little did I realize the Blundstone, which have been kept for so long, would have Hydrolysis happened to it too. As I was walking in the mall, I left bits and pieces of my boots along my path! It wasn’t a pretty sight. It’s either our Malaysian weather does not seem to be good for Australian boots or I shouldn’t have footwear and not wear them.

The damage when we got home. Sniffle…

I am contemplating whether I should write to the company again to highlight the problem. But this time, I don’t expect another box of replacement because this pair was the replacement of the first pair that had the Hydrolysis mishap too. And frankly, this pair is still so new, the soles can be fixed and the boots will be good again to be worn.

The first time when it caught me by surprise, I didn’t know what caused the soles of my boots to disintegrate. But I didn’t think it was due to inferior quality or poor workmanship. So I wrote to Blundstone to inquire about their brand reps here in Malaysia to repair the boots. They went above and beyond, sending me a replacement pair without questions!

I thought that was customer service at its best. Ever. And they also explained very thoroughly the reason behind the disintegration. Very impressed with their level of service to ensure customer satisfaction.

The next day, a closer look

But now that I know the reason for this latest mishap, it does not seem right to expect a replacement pair again. We’ll see… I have sent the boots off to the cobbler and should be getting them back soon, while I mull over whether to write or not.

Customer Service at Its Best

6 Jan

After I posted my Blundstone boots issue on their Facebook page in December, guess what? There was a response. They replied to my post by providing an email and request that I email to their Customer Service and a rep will be contacting me to assist with my inquiry directly.

With this positive lead, yesterday I emailed to their Customer Service to highlight my plight. Honestly, all I wanted to know is how or where I can get original soles to replace the damaged ones to salvage the boots because throwing away (the boots) was not an option.

But they provided more than a solution! They replied to my email within a few hours, explained a little bit on Hydrolysis (which was what happened to my boots) and asked me for my shoe size, confirming again the shoe style (model) and requested for a mailing address so that they can send me a spanking new pair of replacement boots! No questions asked, no investigation, no query. Super wowzer! How about that? I was ecstatic!!!

This is definitely customer service at its best for I never expected such an outcome. Hats off to you, Blundstone!!!

I received notification this morning that the parcel is being despatched today and it should arrive in two to three days’ time. I await for the arrival of my new Blundstone Style 550 eagerly. Be still my beating heart!
Blundstone3