Angieneering

My Blundstone Style 550 boots have exploded! My second pair, the replacement one. I am miffed because this new pair have not seen much action and it just died on me.

Last week, I thought of wearing it because it was raining and we were going out. I figured a pair of leather boots would be a better footwear choice to keep my feet dry over my Skechers because of a prior wet incident before this outing; it was raining (heavily too) and we were out.

We were parked at the curb side and as I opened the car door to get out, I had nowhere to alight without tripping, I stepped into a puddle and water seeped into the Skechers. On top of that, a stream of gushing water came right at my feet. There was no escape.

That night, my toes were pruned and cold at the pub, it wasn’t pleasant.

So this time, I thought best to be prepared. But little did I realize the Blundstone, which have been kept for so long, would have Hydrolysis happened to it too. As I was walking in the mall, I left bits and pieces of my boots along my path! It wasn’t a pretty sight. It’s either our Malaysian weather does not seem to be good for Australian boots or I shouldn’t have footwear and not wear them.

I am contemplating whether I should write to the company again to highlight the problem. But this time, I don’t expect another box of replacement because this pair was the replacement of the first pair that had the Hydrolysis mishap too. And frankly, this pair is still so new, the soles can be fixed and the boots will be good again to be worn.

The first time when it caught me by surprise, I didn’t know what caused the soles of my boots to disintegrate. But I didn’t think it was due to inferior quality or poor workmanship. So I wrote to Blundstone to inquire about their brand reps here in Malaysia to repair the boots. They went above and beyond, sending me a replacement pair without questions!

I thought that was customer service at its best. Ever. And they also explained very thoroughly the reason behind the disintegration. Very impressed with their level of service to ensure customer satisfaction.

But now that I know the reason for this latest mishap, it does not seem right to expect a replacement pair again. We’ll see… I have sent the boots off to the cobbler and should be getting them back soon, while I mull over whether to write or not.

Tags: Blundstone, boots, pub, Rain, Shoes, shopping mall, Skechers, Style 550